Jackie advised that the best way forward is for me to buy the gallery plugin so that she can ask the company for help.
The issue boils down to the discrepancy between the admin site text layout and the website text layout. In the admin site, there is a panel for the title and next to it, a panel for the italicised species name. Below them is a panel for the body text. On the website, this translates into all the information being contained in a single panel below the enlarged image. The title and unitalicized species name abut onto the body text without a break.
Jackie stated that the plugin which dates from when the site was created, may no longer be supported. I sent her an email showing how I want the text below the image to look.
I was disappointed to find no change to the album texts after my return from Longreach.
Shortly before I left for Longreach on October 10, I discovered that the text layout below the image enlargements in the website albums suddenly changed and lost their former clarity. Jackie, who looks after the site, put this down to a new plugin. She managed to overcome the unwarranted double spacing, but instead of the title and italicised species name being centred below the enlarged image, they are joined to the body text and the species name is not italicised.
I lost no time in accessing my website, seeking to rectify what had been denied to me and today emailed Jackie that I succeeded thanks to her and Melbourne IT resolving the problem. No more forbidden sort order or save changes. One thing that could not be corrected were my historic errors, such as using a capital letter in a species name.
On June 17, Jackie suggested that I pay to use the NextGen Gallery programme so that she can ask them for help in resolving the problem, which I promptly did. Her email on the 21st shows the exchange with NextGen, who now think that we have a hosting issue which needs to be resolved by Melbourne IT. Both Jackie and I have spoken with them and Jackie has exchanged emails. They have issued a ticket to undertake the work suggested by NextGen. I’m about to head overseas. I wonder what I will find on my return.
One can expect the kind of presentation and functionality issues (which Jackie was able to promptly resolve) to occur after such a major upheaval to the website. However, I emailed her today about a new set of difficulties I encountered when I tried to overcome the failure of certain photos to download to the albums. They were present on the admin site, but not on the website. When I attempted to create a new image, I was either not allowed to change the sort order (the position of the image in the album) or save the changes. Instead, a 403 error page appeared. Nor was I able to add new images to an album. Jackie replied, saying she would get on to the problem.
Since the beginning of 2024, I wanted to launch a new album titled Animal Builders, which has long been a subject of interest to me. Try as I might, all the emails and phone calls I made to Be IT Safe about the album, were ignored, though I received an invoice for AU$75.24 on the 26th of every month for hosting and upkeeping my website, which I invariably paid. It was only today, having engaged Jackie Keys to develop the site on its new domain name, that the Animal Builders album was inaugurated and what a great thrill it has been for me. I set to work and have uploaded fourteen images. The previous new album was Filming it All, launched in January 2016.
With time running out, I phoned the editor of The Tamborine Mountain News yesterday morning and she gave me the phone number of Jackie Keys, a highly regarded website developer, whom I promptly phoned. She agreed to fix the faulty functions resulting from the backup of biodiversity.com.au and came up trumps today.